Privacy Policy

Last updated: 26 August 2026

Securight Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with us.

Our website is www.securightsolutions.co.uk.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. Who We Are

Securight Solutions is a UK-based security systems company providing security solutions and related services to residential, commercial and industrial customers.

For the purposes of applicable data protection legislation, Securight Solutions is the data controller responsible for your personal information.

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect and process the following types of personal information:

Information you provide to us

This may include:

  • Your name

  • Company name

  • Address

  • Email address

  • Telephone number

  • Details contained in enquiries or messages you send to us

  • Information provided when requesting a quotation

  • Information relating to your property or premises where relevant to providing our services

  • Details relating to services you have requested or received

  • Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain information may be collected automatically. This may include:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Approximate location

  • Referring website

  • Information about how you interact with our website

This information may be collected through cookies and similar technologies.

3. How We Collect Your Information

We may collect personal information:

  • When you contact us by telephone, email or through our website

  • When you submit an enquiry or quotation request

  • When you purchase or use our services

  • When you communicate with us about an existing service

  • When you visit or interact with our website

  • When you communicate with us through social media

  • From third parties where this is lawful and appropriate

  • From publicly available sources where appropriate

If we obtain personal information about you from another source, we will provide the required privacy information in accordance with applicable data protection law.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Responding to enquiries

  • Providing quotations

  • Providing and managing our services

  • Arranging appointments, installations and site visits

  • Communicating with customers

  • Managing customer accounts and records

  • Providing customer support

  • Processing payments and invoices

  • Maintaining records of our business relationships

  • Managing contracts

  • Improving our services and website

  • Responding to complaints or enquiries

  • Protecting our business, customers and systems against fraud, misuse or security threats

  • Complying with legal and regulatory obligations

  • Sending marketing communications where permitted by law and, where required, with your consent

  • Understanding how visitors use our website and improving its performance

We will only use your personal information for purposes that are lawful, fair and transparent.

5. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, this may include using your contact details to arrange an installation or provide a security service.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include managing customer relationships, responding to enquiries, improving our services, maintaining business records and protecting our business.

Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Consent

Where required, we may ask for your consent before processing your personal information.

Where processing is based on consent, you have the right to withdraw your consent at any time.

6. Marketing

We may occasionally send marketing communications about our services, offers, news or other information that may be relevant to you.

Where consent is required, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

You can also object to direct marketing at any time.

7. Who We Share Your Information With

We may share personal information with trusted third parties where this is necessary to operate our business, provide our services or comply with our legal obligations.

These may include:

  • Professional advisers

  • IT and website service providers

  • Email and communication providers

  • Payment providers

  • Accounting and administration providers

  • Hosting and cloud service providers

  • Marketing and analytics providers

  • Installation or service partners where necessary to provide a service

  • Government bodies, regulators, law enforcement agencies or other authorities where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

We do not sell your personal information to third parties.

8. Website Analytics and Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help websites function correctly, remember preferences and understand how visitors use the website.

Depending on the cookies and technologies used on our website, these may include:

  • Strictly necessary cookies

  • Website functionality cookies

  • Analytics cookies

  • Marketing or advertising cookies

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where applicable, through our website's cookie consent settings.

9. Third-Party Websites

Our website may contain links to third-party websites, including websites operated by service providers or social media platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. How We Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorised disclosure

Access to personal information is limited to people who have a legitimate business need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

  • The nature of our relationship with you

  • Whether we are required to retain the information by law

  • Whether the information is required for accounting or tax purposes

  • Whether the information may be required to establish, exercise or defend legal claims

  • Our legitimate business requirements

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

12. Your Data Protection Rights

Under applicable UK data protection legislation, you may have rights in relation to your personal information.

These may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing, including direct marketing

  • Request the transfer of certain personal information to another organisation

  • Withdraw consent where we rely on consent as the lawful basis for processing

These rights are not absolute and may be subject to certain legal conditions or exemptions.

If you would like to exercise one of these rights, please contact us using the details provided in this Privacy Policy.

13. Data Protection Requests

If you contact us to exercise your data protection rights, we may need to request additional information from you to verify your identity.

We will deal with valid requests within the time period required by applicable data protection legislation.

In most circumstances, exercising your data protection rights will be free of charge. However, applicable law allows organisations to charge a reasonable fee or refuse a request in certain circumstances, such as where requests are manifestly unfounded or excessive.

14. International Transfers

Some of the third-party services we use may process or store information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.

15. Children's Information

Our website and services are not generally directed towards children.

We do not knowingly collect personal information from children unless this is necessary and lawful in the circumstances.

If you believe that a child has provided us with personal information without appropriate consent, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable data protection requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend checking this page periodically to ensure that you are aware of any changes.

17. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about data protection rights and how to make a complaint.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us

Website: www.securightsolutions.co.uk

We will endeavour to respond to privacy-related enquiries as soon as reasonably possible.